THE PRACTICAL DETAILS
Ordering, shipping, tracking, and returns — the details that matter when you buy direct from beamhold.com. Need a quick answer? Check the FAQ for compatibility and setup questions.
How checkout works, confirmations, and what happens after you pay.
Add the BeamHold mount to your cart and complete checkout on beamhold.com. Our order system processes payment, fulfillment, and shipping updates directly — no third-party storefront.
After checkout, you will receive an order confirmation email with your order number. Keep it handy for tracking and support enquiries.
Payments are processed securely through our order system. We do not store your full card details on beamhold.com.
Processing times, rates, tracking, and what to expect in transit.
Orders typically ship within 1–2 business days after payment is confirmed. You will receive a shipping notification with tracking details once your package leaves our warehouse.
Shipping options and estimated delivery dates are shown at checkout based on your destination. The same details are included in your order confirmation email.
Please confirm your shipping address carefully before completing your order. We cannot redirect packages once they are in transit.
When your order ships, we send a tracking link to the email address used at checkout. If you have not received an update within 3 business days, contact us with your order number.
Eligibility, how to start a return, and what to expect after.
If the mount is not right for your setup, contact us before returning it. We want to help you resolve fit or compatibility issues before you send anything back.
Email us with your order number and a brief description of the issue. We will confirm whether a return is appropriate and provide return instructions if needed.
Do not ship items back without contacting us first — unauthorised returns may not be accepted.
Once we receive and inspect your return, refunds are issued to the original payment method. Processing time depends on your bank or card issuer.
Compatibility checks and practical details to get right upfront.
BeamHold fits most cylindrical dive lights and headlamps. Flat-sided, angular, or oversized housings may not seat properly in the silicone cradle.
When in doubt, send us the make and model of your headlamp before purchase. We would rather confirm fit upfront than leave you guessing underwater.
Each order includes the BeamHold mount, an adjustable strap, and a quick-start card. Dive light is not included.
We are open to dive shop and distributor enquiries. Reach out with your shop details and we will follow up with options.
READY TO ORDER?
Still unsure about fit or shipping to your region? Reach out before you order — we would rather confirm the details upfront than leave you waiting on the surface.
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